What information should I use to log in?

You can now log in using your IAAP member login information. If you are not a member of IAAP, you will need to create a profile before purchasing a product.

Where are my past certificates from the old system?

Any past certificates you obtained will be available in your profile within the next 3 months.

Can I watch the videos on my mobile device?

Yes! The site will adjust so you can view from any device.

I was enrolled in a course in the old system; why don't I see it in My Learning?

If you were previously enrolled and don't see it in the new system, please let us know via the Contact button at the top of the screen.

I've opened the course, but it just keeps spinning. Is it not working?

You will want to give at least 30 seconds for the video to load. You should see the gray status bar moving as the video loads.

CAP Exam Prep SmartBook FAQs

Q: What is the IAAP CAP Exam Prep SmartBook?

The IAAP CAP Exam Prep SmartBook is an online, adaptive version of IAAP’s preparation guide for the Certified Administrative Professional’s exam. This new SmartBook creates a personalized study path for each individual learner and offers the ability to take notes within the tool. Progress is saved over time so learners can study at their own pace as they prepare for the exam.

Q: What are my options for purchasing the IAAP CAP Exam Prep SmartBook?

You can purchase a three-month, six-month, or twelve-month subscription.

Q: What will happen after my subscription for the IAAP CAP Exam Prep SmartBookends?

The launch button will disappear in the “My Learning” tab. A new subscription will need to be purchased to regain access to the SmartBook.

Q: I didn’t receive a confirmation go. Did my purchase go through?

Please check the My Learning or Catalogue. Your purchase was completed if the Purchase button has been replaced by a Launch button instead.